When the system falters and tragedy strikes, it is often ordinary people who step forward to do extraordinary things. On Wednesday morning, as a devastating fire ripped through the Flourish Stay B&B in south Delhi's Malviya Nagar, killing at least 21 people and injuring dozens more, local residents emerged as unlikely heroes without capes.
Amid scenes of chaos, panic and desperation, they risked their own lives to rescue trapped occupants, many of whom were seen jumping from windows to escape the smoke and flames engulfing the building.
The fire broke out at the five-storey bed-and-breakfast establishment in the Hauz Rani area of Malviya Nagar. Thick smoke rapidly filled the building, trapping guests inside.
As people screamed for help and some leapt from upper-floor windows in a desperate attempt to survive, residents rushed to the scene even before emergency responders arrived.
MOHAMMAD AFZAL
Among them was Mohammad Afzal, who described how locals improvised rescue measures within minutes of reaching the site.
"When my brothers and I arrived here this morning, a massive fire had already broken out. We quickly laid out mattresses—retrieved from the shop across the street—to create a landing zone. We urged people to jump; while some managed to do so successfully, others were unable to make the leap," Afzal said.
"Some people saved their lives by finding other means of escape, while others survived specifically by jumping onto the mattresses we had laid out," he added.
Afzal recalled how the rescue effort expanded as the situation worsened.
"Subsequently, as the fire intensified, Haji sahib called the police station and the fire brigade. Eventually, the fire brigade arrived and managed to bring the blaze under control. Only then were we able to enter the building, extract the trapped individuals, and bring them out to safety," he said.
The mattresses that helped cushion the falls of several victims came from a nearby shop whose owner immediately joined the rescue effort.
"We obtained the mattresses from a shop named ‘Arman’s’; the owner did not hesitate to help us, even though it meant damaging his stock. We also took bedsheets from him, which we used to carry the injured victims down, as we lacked any proper equipment for transporting them," Afzal said.
"We utilised those bedsheets—borrowed from Arman’s shop—to carefully lower the victims from the upper floors and transport them to safety. Since we had no specialised rescue gear of our own, he provided us with the necessary supplies," he added.
WASEEM RAJA
Another rescuer, Waseem Raja, said his professional training proved crucial during the emergency.
Raja, who works with Max Hospital, immediately applied his medical training to assist victims suffering from smoke inhalation.
"My name is Waseem Raja. I hail from Hauz Rani village, and I work at Max Hospital. As part of our training, we are taught how to handle mass casualty situations—such as a fire or other emergencies—and how to administer CPR," he said.
"I put this training to best use both inside the burning building and later, after bringing the survivors outside, while transporting them in the ambulance. Simultaneously, I kept my hospital management team fully informed of the unfolding situation. Thanks to the entire team arriving on time, we were able to save lives," Raja said.
Describing the condition of those rescued, he said, "I am relieved that the people inside were not physically burnt, they were merely unconscious—having fainted due to smoke inhalation. For those requiring CPR, their faces were completely blackened by smoke, though their skin itself was not burnt".
"Disregarding hygiene concerns—and without seeking formal permission—we administered mouth-to-mouth resuscitation to them. It is largely due to these efforts that some lives were saved, while others, unfortunately, could not be rescued," he added.
OTHER RESIDENTS STEPPED IN
Another local resident, a Max Hospital employee trained in firefighting and rescue operations, said he joined the effort as soon as he arrived.
"I reside here in Hauz Rani. We arrived here around 8:45, at which point the area was already packed with people, and immediately began rescue operations. We jumped into action and started the rescue work. Later, once the fire brigade arrived, we entered the premises alongside them to pull people out," he said.
"We brought them out—some died, while others are still alive. The majority of the victims are foreign nationals. I knew how to handle firefighting and rescue operations because I had received training in it," he added.
MATTRESSES THAT BECAME LIFELINES
In the midst of the devastating fire tragedy, a father-son duo emerged as symbols of extraordinary humanity. Riyazuddin Mansoori and his son, Arman Mansoori, immediately emptied their mattress shop, spreading every mattress on the street below the burning building to help trapped occupants jump to safety.
The dramatic visuals seen across the country of people leaping from windows were made survivable because of their quick thinking.
Putting humanity above business losses, they also provided bedsheets used to cover victims and assist rescue efforts. Their selfless actions saved lives and offered hope amid unimaginable tragedy.
The actions of these heroes could not prevent the immense loss of life, but they undoubtedly helped save many who might otherwise have perished.
In the face of one of Delhi’s deadliest fire tragedies in recent years, the courage, quick thinking and humanity displayed by these local residents served as a powerful reminder that heroism often comes from ordinary citizens willing to act when others need them most.
